Your adventutre takes place at: Phantom Peak, Canada Street, Surrey Quays Road, London, SE16 7PJ

IS THERE AN AGE REQUIREMENT?
No, there is no age requirement for Phantom Peak. However, due to the nature of the experience, we recommend that children under the age of 16 be accompanied by an adult. We run daytime shows on Saturdays and Sundays (12:00 to 16:30), which will be more appropriate for families with younger children. We also run daytime shows throughout the holidays and half terms.

IS PHANTOM PEAK AN INDOOR OR OUTDOOR EXPERIENCE?
Your adventure takes place both indoors and outdoors. The external aspects of the venue are covered to protect our guests from the elements. If the weather gets too much, guests can head indoors to explore more of the secrets the town has to offer.

HOW LONG IS THE PHANTOM PEAK EXPERIENCE?
Your Ticket grants you access to Phantom Peak for the entire length of the show - which lasts anywhere between 4 and 4.5 hours depending on the show chosen.

Guests have the freedom to explore, investigate and play for the duration of the show and are free to leave at any time within the time slot.

WHAT TYPE OF CLOTHING SHOULD I WEAR TO PHANTOM PEAK?
We recommend wearing comfortable, breathable clothing that allows you to move freely and easily. It is not necessary to dress in fancy dress or costumes but feel free to express yourself and your style.

We do ask though that your costumes are family friendly and no weapons (real or fake) are allowed on site. If weapons are brought to the venue they will be confiscated on entry and returned at the end of the show or dealt with appropriately.

IS THERE FOOD AND DRINK AVAILABLE?
Yes, there is food and drink available at Phantom Peak for purchase. Our immersive experience includes a variety of food and beverage options that cater to all dietary needs. From appetizers and entrees to snacks and beverages, we have you covered. We also have a bar service available, so you can enjoy a cocktail or beer while taking in the stunning views of Phantom Peak. Please note that outside food and drink are not allowed in the experience.

CAN I TAKE PHOTOS OR RECORD THE EXPERIENCE?
Yes, you are welcome to take photos and record your experience at Phantom Peak. We encourage you to capture the moments that stand out to you and share them with your friends and family. However, we kindly request that you do not share any spoilers or details about the experience on social media or with others who have not yet experienced Phantom Peak. Our goal is to preserve the mystery and magic of the experience for all who come to visit.

ARE THERE CHAIRS AVAILABLE? CAN I BE SEATED DURING THE EXPERIENCE/EXHIBITION?
Yes. There are a number of places for guests to sneak a quiet moment and take a pew. Our favourite spot to take the weight off is by the lake, where you can find a number of seats and enjoy the beauty of Phantom Peak waterfall and waterways.

ARE THERE ANY ACCESSIBILITY OPTIONS AVAILABLE FOR PHANTOM PEAK?
Yes! We strive to make Phantom Peak accessible to everyone. We offer a variety of accessibility options, including wheelchair accessibility and subtitles on videos. Please contact our customer service team prior to your visit so that we can make sure your experience is as enjoyable as possible. Please note that dependent on mobility needs, some areas of Phantom Peak may be difficult to access, but all main show content is accessible for all.

ARE SERVICE DOGS ALLOWED IN PHANTOM PEAK?
Yes, service dogs are allowed in Phantom Peak. We understand the importance of service animals for individuals with disabilities and we welcome them into our immersive experience. We kindly ask that all service animals are properly trained and weill-behaved to ensure the safety and enjoyment of all guests. If you have any questions or concerns about bringing a service animal, please contact us prior to your visit.

DO YOU HAVE WHEELCHAIRS AVAILABLE FOR RENT?
Unfortunately, we do not offer wheelchairs for rent at Phantom Peak, but guests are welcome to bring their own if needed for the duration of the experience. We apologise for any inconvenience this may cause and encourage all visitors to plan accordingly before purchasing tickets. If you have any. further questions or concerns, please feel free to contact our customer service team.